SupportCoach AI
AI coaching and support intelligence for teams that want sharper agent feedback, cleaner management reporting, and clearer visibility into what customers are struggling with.
Platform focus
Coaching that scales
Coaching output
1 chat
One transcript becomes a full analysis, score breakdown, and manager-ready coaching message.
Team visibility
3 layers
Chat-level review, topic trends, and manager reporting in one workflow.
Designed to separate product friction from agent performance.
Core Features
Built for coaching quality, operational clarity, and manager speed
AI Coaching Analysis
Turn support transcripts into clear coaching feedback, scorecards, churn risk signals, and chat-level action items for every agent.
Topic Intelligence
Spot the product areas driving support volume, coaching trends, and team-wide issue patterns before they become recurring problems.
Manager Reports
Generate polished summaries for leadership with AI-written reports, exports, and performance snapshots built for fast review.
Pricing
Plans for every stage of support team growth
All pricing is billed per agent, per month.
Starter
$29/agent/month
For small support teams that need fast AI-powered QA.
- PDF upload and transcript analysis
- Quick summary, coaching message, and attention priority
- Analysis detail view for individual chat review
- Manager dashboard with team averages, trends, and score charts
- Agent leaderboard and single-agent views
- AI manager reports, PDF export, CSV export, and job management
Professional
$59/agent/month
For support managers who need operational visibility by topic.
- Everything in Starter
- Topic Intelligence Dashboard with volume, scores, flags, and agent breakdowns
- Coaching Insights by Topic and team-wide coaching pattern detection
- "This Month" and "Last Month" date range options
- "Chats Needing Attention" filtered view
Enterprise
$99/agent/month
For larger organizations scaling support insights across systems.
- Everything in Professional
- AI-generated FAQ suggestions from chat data
- Helpdesk integrations for platforms like Zendesk and Intercom
- Topic normalization and managed taxonomies
- API access, SSO, and priority support